Waiting 2 weeks to blacklist handsets

On 29/09/2015 I submitted a blacklisting request for 3 handsets that were ****** from my residence. 1 week later I contacted Cell C to query the progress of the blacklisting and to my surprise, no email was received from me. I then went to the Tygervalley store to query again and the consultant personally contacted customer care to log the query. I was told to wait 24-48 hours for the query to be resolved. Then I contacted customer care after 48 hours and yet nothing was done about my query.<br> <br> I require the ITC numbers in order for the insurance to pay out my claim.<br> <br> I then contact customer care on the 07