Waiting 2 months for the repair centre to return a phone!!!!

<p>Today exactly 2 months ago at 08:19 I received an sms to inform me that the Hauwei P8 Lite I sent in for repairs was received at the Advanced Repair centre (CLC ********** ). At 15:40 I received another sms stating that the quote to repair the phone is R1501.64. At 15:42 I phone the call centre and was transferred to the repair centre my call was cut off after 46sec, I phoned back at 15:43 and held on for 4min 22 sec in this time I told the person on the phone i am not going to pay for the repairs and they can return the phone to Cape Town. On 27/05 @ 13:23 I received a call asking if i have decided on what must happen to the phone, i advised the caller that i had spoken to the repair centre and am waiting to have the phone returned, was promised that the phone will be returned. 08/06 @10:02 I phone to enquire why I have not received the phone, am advised that the phone will be sent back asap, it take 3-4 working days to come back. 20/06 10:15 (hold on for 11min 40 sec), 10:27 ( hold on for 8min 52sec), 10:41 (hold on for 6min 50sec) all four times i get cut off... 10:48 20min 4sec again told that the phone will be sent back. 24/06 14:15 (4min 25sec), 14:19 (1min 0sec), 14:21 (7min 26sec) 14;28 (12sec) cut off everytime!!!! 15:23 (17min 51sec), And again I get told the phone will be sent back. 30/06 14:10 (4min 1sec) I am advised that no email has been sent to the dispatch department to release the phone and the staff member is busy typing an email as we speak to release the phone that will be in Cape Town no later than 5 July 2016. I do recall in either the phone call of 20/06 or 24/06 i was informed that there are problems with releasing the phone as the repair centre was on a new system and they could not release any phones. Well it is now 2 months down the line and still NO PHONE!!!! What is the problem, why do I keep getting told that the phone will be sent and I have not received the phone yet? Where is my phone? Has someone misplaced the phone or has it been lost in transit? I am paying my monthly contract yet I don't have a phone. Why must I pay for a phone that I don't have? How long still before I can get the phone back? Am I going to wait another 2 months for the phone? </p>