SH
Shanas H

1 reviews | Active since Oct 2016

14 Oct 2016, 11:32

Vrot vrot service!!!

<p>This is my second complaint in 1 week. After my first complaint I was informed that I need to make payment because data was loaded onto my card. According to my knowledge I took out a 24 month contract not 26 months right??? I spoke to a consultant who informed me that I need to make another payment which I agreed because I am so sick and tired of this. He sent me an sms with the banking details and the agreement was that I would then make the last payment at the end of this month. So now today I get another sms saying my services will be suspended. Nevermind this is a prepaid card which I loaded airtime onto. I have no network and when calling the centre I was told because of the arrears amount my card has been suspended until I make the last payment. I was not informed that today I will have no contact number as I was not informed. I will not make the payment any more as agreed I will remove this sim card and buy myself another pre pack with a different network. I am so sick of this! Good luck phoning me as your number has been suspended!!!!!!</p>

0
Replies (1)
Cell C
Cell C's reply14 Oct 2016, 11:43
Official

As per our records, you were assisted with your first review and advised accordingly. However, we will get one of our consultants to follow up on this matter.

Regards

Cell C | PN