TL
Tersia L
1 reviews | Active since Oct 2023
24 Nov 2024, 13:56
Voucher failed and neither Cell C or Flash will take responsibility
I have bought a data voucher from my own flash machine, Cell C 20GB + 60min for R199.01 when I tried to load it, it send a message that it failed and that I should call 140, which I did. Cell C customer care couldn't help me they say I should phone Flash which I then did they indicated they are just the reseller they can't do anything to help me I should phone Cell C. So I am back to square 1 without the data or my money back. This happened last year October 2023 as well and is still not resolved, Cell C and Flash are somehow pocketing money that we don't get our data for this is not acceptable last year I lost R200 and I will not loose it again.
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Replies (2)
Cell C's replyOfficial
24 Nov 2024, 16:07Hi Tersia Langenhoven,
Thank you for contacting us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. May you kindly provide us with a screenshot of the voucher so that we can have the matter escalated further for assistance.
Cell C | MM
Thank you for contacting us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. May you kindly provide us with a screenshot of the voucher so that we can have the matter escalated further for assistance.
Cell C | MM
Cell C's reply24 Nov 2024, 16:07
Official
Hi Tersia Langenhoven,
Thank you for contacting us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. May you kindly provide us with a screenshot of the voucher so that we can have the matter escalated further for assistance.
Cell C | MM
Thank you for contacting us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. May you kindly provide us with a screenshot of the voucher so that we can have the matter escalated further for assistance.
Cell C | MM
TL
Tersia L's updateReviewer Update
24 Nov 2024, 16:31To where must a send a screen shot
TL
Tersia L's update24 Nov 2024, 16:31
Reviewer Update
To where must a send a screen shot