1 reviews | Active since May 2016

16 Sept 2025, 10:21

Vodacom users cannot contact me after porting to Cell C

I ported to Cell C a week ago from MTN (worst mistake of my life). I can make calls and receive calls from everyone except for Vodacom customers. Whenever a Vodacom user tries to call me it goes to voicemail saying my number does not exist. I have spoken to more than 60 people from Cell C who are all *********** and don’t know how to resolve the damn issue at hand. I believe it is a routing issue when I ported over to Cell C but non of the consultants understand what’s happening. They thereafter logged a case for me to which a lady called me yesterday (15/09/2025) and asked me to contact Vodacom instead. Vodacom cannot help me as I am not their customer. It’s been a week and I cannot receive any calls from Vodacom users including work, business or friends. This is really appalling. Can someone from Cell C please contact me urgently to resolve the routing issues I have when I ported to Cell C. Please can this person understand issues relating to routing.

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Replies (1)
Cell C
Cell C's reply16 Sept 2025, 10:38
Official
Dear Noleen I,

Thank you for contacting Cell C.

We apologize for any inconvenience caused with your number. Could you kindly respond to our Direct Message so we can assist you further?

Regards
Cell C | NMb