Victimization

Today I bring to you my experience with Cell C.

On 1 July 2020, knowing that I would not have enough money to pay them I approached them to try and make a payment arrangement because I was adversely affected by Covid-19. After sending all my documentation trough to them I had my line suspended within 14 days of the contact that I had made with them. On 31 July 2020, they tried to take a greater amount than I was able to pay, hence the money was not paid by my bank, along with some other accounts including my other Cell C contracts. On 14 August 2020, I got a message which reads:

Cell C Alert: Your Cell C account is still in arrears. Your services will be suspended today. Contact 084140 for arrangements. For Cash or EFT payments, please use the following ref number: ***.

I phone 140 on my phone just after I received the message and the lady said that my line will be kept open, because I was going to pay R718.00 on 25 August 2020 on the account in question and that they will reopen the line because I was going to pay R 2500.00 on that account.

Today, 24 August 2020, they suspend my services, this after missing just one payment on that account and being adversely affected by Covid 19. This is the first time that I have had such bad service from Cell C.

I have been with Cell C since 26 June 2006.

Just by the way my account that was suspended on 15 July 2020 already had 2 missed payments, so why do they change their ways on my second account.

I feel that I have been victimized.