1 reviews | Active since Jun 2022
Vey angry about Cell c and getMore service
Could Cell C resolving my query?
I was billed more than my usual amount, and when I queried it, I was informed it was due to the “Get More” service. I then requested the cancellation of this service, but I was still billed for it again this month.
I have asked Cell C to investigate this issue, but after a month, I have received no feedback. I do not know anything about the “Get More” service, yet I continue to be billed for it.
While I am generally happy with Cell C’s service, when it comes to invoicing or billing queries, it’s a completely different story.
I am so angry, because I reverse payment and that's mess up my credit score, if you cant get invoicing correct, why would you bring back my money after incorrect billing..
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the unexpected billing related to the “Get More” service.
We understand how upsetting it is to be charged for a service you did not knowingly subscribe to, especially after requesting its cancellation. Your concerns regarding the impact on your credit score are completely valid, and we take them seriously.
Please be assured that we have escalated your query to our support team for urgent investigation. They will review your account, verify the charges, and ensure that any incorrect billing is addressed appropriately. We are committed to resolving this matter and restoring your confidence in our service.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the unexpected billing related to the “Get More” service.
We understand how upsetting it is to be charged for a service you did not knowingly subscribe to, especially after requesting its cancellation. Your concerns regarding the impact on your credit score are completely valid, and we take them seriously.
Please be assured that we have escalated your query to our support team for urgent investigation. They will review your account, verify the charges, and ensure that any incorrect billing is addressed appropriately. We are committed to resolving this matter and restoring your confidence in our service.
Kind regards,
Cell C | GM