Very Very Very poor service

Made a payment arrangement with Cell C last month,agreement was I pay 222.00+250.00 for the arrears.Received A sms to notify me the arrangement is loaded.Received a sms "Mr.De Jongh,despite numerous reminders your Cell C acc: ********** 58 balance remained unpaid,pay today at nedbank,acc: ********** 059.Call ********** 642".That was on the 23rd of february.Phoned them immediately and they advised me its loaded and they no nothing about the sms,and that I need to pay cash which I agreed.The 26th of February came to my suprise I was debited "Nedbank debit order of R738.34 processed on acc no"**9084 ref:NUBEDT cell: ********** 58***0225.I received another sms on the 4th "MR De Jongh you last paid R738.34 dated the 2019/02/26 on your cell C account.Pay R738.34 at Nedbank acc: ********** 059,BC145405 with Ref: ********** 58.I called them and advised them that the money I that was debited was owing so my account is on current,they should load my payment so that I can do a simswap.They said it will take till the 7th.On the 9th I visited the cell c store in carlton centre,the lady said they payment is not loaded and that I now owe R900.00 and some odd rands.I gave her my bank statements to show her the payment went off and sms's as well,She just said Cell C's system dont lie and that I didnt pay my accounts.Phoned the legal department it never went through,its now the 15th and my payment is not reflecting,was advised I must pay the R900.00 and odd rand is the payment is not reflecting. 1.I feel cell c is ripping me off,paid them then they still expect another payment where as I must only pay R190.00 this month. 2.Secondly I am being provided with a subscription that I could use since Jan,as they expire month end meaning I have lost out on 3 months subscriptions. 3.The law states that a services provider must provide,the client with notice in form of letters,calls emails ectc,to find out why they in arrears before they handed over to lwayers. 4.My account was only in arrears for Dec and Jan I contacted them and they never tried to call me. 5.I am now requesting tha they fix my account,as I app**** for a data line of R199.00 and was decline due to adverse info on my credit profile"was informed cell c.

I am now requesting that they update my payments listen to the calls called from the 082....0509 number,do the sim swap and ship the sim to me asap.