VERY VERY FRUSTRATED CEL C CUSTOMER NUMBER ***

<p>An lte Huawei router was bought from Cell C in Knysna for use in Plettenberg Bay</p> <p>The sales lady was told that it was for Plettenburg Bay. Where there is only 2 and 3g coverage</p> <p>The unit did not work from the beginning. It was not possible to get on to any website e.g. FNB or NEDBANK However sometimes emails were received and sent??? I took the unit back to Knysna where Pauline tested it and pronounced nothing was wrong She gave me the number of the technical department</p> <p>The 1st time I phoned the call centre I was given a list of instructions to go through to change the setting of the router see below</p> <p>These di not work so I called again and was given another set of instructions which the agent took me through. Again, it did not work.</p> <p>The 3rd time I called the agent told me that because the router was in use in Plettenburg Bay the sim card I was given was the incorrect one. Again, I went to Knysna and Pauline did a sim swap</p> <p>I found out that the swap had been activated and started again</p> <p>This time the internet connection light stayed red and obviously here was no connection</p> <p>I CALLED again this time I was told that maybe there was something wrong with the sim card and I should try and fit the sim into a phone to see if in fact it was faulty</p> <p>This means I know must go to a cell phone shop to test this out</p> <p>I find this kind of service diabolical</p> <p>I get 4 different answers from the call centre</p> <p>I have spent hour of my holiday trying to connect or talking to the call centre of going to Knysna</p> <p>I have now had enough</p> <p>I want my money back for the sim card and I will go to another network that is hopefully more professional the Cell C</p> <p> </p> <p> </p>