Very Very Bad Service from Cell C service provider

Good Day

I am writing this review on behalf of Glyn Barry Cell Phone *** Cell C Email *** Loyal Cell C client for years

Glyn Barry is an elderly lady that stays in a retirement village The only contact she has with the outside world, her family and friends is her cell phone from cell c

Glyn Barry has been a loyal customer of cell c for many years.

She has received numerous up grades etc.

But The last upgrade. She phoned in and the up grade was arranged over the phone and delivered to her door step A very nice jester from cell c Saving her time money etc. to renew her cell c new contract. Very professional she thought

But Cell C up graded her contract with a down graded phone Yes, a down grade phone. The new down graded phone was not compatible to her old phone. Hence when she tried to transfer from old phone to new down graded phone it was not possible. So the new down graded phone is laying doormat in its box delivered by cell c. The new phone that was suppose to be an up grade is a down grade. She now continues to use the old phone, with the new down graded phone still left in the box it arrived with.

But That's no the end. Cell C increased her monthly payment for the new two year contract and the new down graded phone, for the last 5 months. Yes, 5 months that's how long it has taken to sort out this problem and situation. 5 months of increased payment with no solution to the problem. 5 Months of extra payment for a new contract and a DOWN GRADED phone.

I have spent so much time and effort with Cell C to resolve this issue Emails to everyone and Cell C Phone calls, over and over again Reference numbers from Cell C etc. *** etc. so many, not worth mentioning.

Numerous people have been contacted and there has been contact with Cell C But That's where it has ended. Cell C is aware of the problem, but then silence.

I have sent emails to all at cell c The only person I could not get hold of was the CEO of cell C One email I sent contained 6 email addresses I searched for on the cell c web site to try and get some help for this lady

But We are still waiting, five months later, yes five months......

How can a service provider like Cell C treat a client this way. Cell C has advertised that they are the Cell Phone company of the future. Is this fair and realistic to treat a lady, an old age pensioner this way.

There is truly no excuse for a five month delay to sort out this situation and sort the problem out.

All Mrs. Barry wants, is a phone, that is equal to the one she has, or an UPGRADE to the one she has at the moment. Is it truly that difficult to understand.

I will spend the rest of my life, telling the world, acquaintances, family and friends about cell C. Best they avoid cell C completely and get another cell phone provider.

There are truly no words to explain how bad and how sad this situation is.

WARNING Stay away from Cell C A company that does not take their clients into consideration at all. Go to VODACOM and MTN you will get much better service and loyalty.

Thank you Marius ******tze Loyal MTN Client ***