VERY VERY BAD SERVICE

I reported a problem that I did not received the data bundles that I loaded, on 02/02/2016 till today the problem is not resolved, I do not get the reason as to what is the delay as I was informed when I logged the case that they will resolve it within 48 working hours its over 7 days now sill nothing from CELL C. I've called several times and spoken to different team leaders who all promised that they will get back at me with feedback NONE of them have the decency to call what is the purpose of customer service or is this how CELL C trains their staff to deal with customers. <br>