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norman M

1 reviews | Active since Feb 2019

09 Sept 2021, 09:59

Very very bad customer services from Cellc

Very very bad customer service that my wife experienced today being from one department to another.my wife took a contract with cell c in October 2019 and cellc never debit from the account that she gave them, she even called customers service and go to the stores on several occasions but never get any better assistance, I then took responsibility as a husband to do cash payment monthly of which has gone through successfully. Then after 20 months of the contract Cellc then decided to start debit where as money is paid to their account,I then reversed their debit cus the account is paid already.again on the 1st of September they debit R459 where as the account is up to date. Today in the morning she received a message saying that she is on arrears of R140 which does not make sense to us. We ask ourselves questions if being up to date on our contract with Cellc means Arrears then I must also cancel my contract too. Right now she's owing the bank money for reversal because of poor service from Cellc. What bothers me more is I just advice her not to cancel the contract on Monday but after this I have changed my mind she should cancel and I will cancel mine and my children account too. Please sort out this issue immediately or you will loose 3 accounts.

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nM
norman M's update21 Sept 2021, 12:07
Reviewer Update
An endless poor customer services to cellc, since you promised to come back to us, I guess you forgot or you felt it was not necessary of which I don't blame you as an organization and we not the only clients to complain about the running of your organization, at least I managed to terminate my contract via call center. BUT what makes me more angry is after I decided to pay that R140 that you guys created as penalty wen I call the retention department they told us that they cannot terminate the contract and was transferred to another department that also told us to cancel the contract via email of which is ***. Email is already being sent but for respond so far. I don't understand what game is cellc playing,the lady that assisted can't even explain why others cancel via call center and other email. I will never ever associate myself with cellc until I die. And thank you for the stress that you cost in my family. ***.