Very very bad and disappointing service

On 13 April I received an SMS with a OTP to finalise my contract application with C Cell. I DID NOT APPLY FOR ANY CONTRACT. I tried to call the number provided in the SMS with no luck. On 14 April around 11 am I received a call from C Cell ***** department, asking if it was me that app**** for the contract. I advised that it was NOT me and the lady assured me that she will block and stop everything from her side. Immediately after that I called the SAPS ***** Prevention line and they confirmed that I am registered with them and that every credit and service provider can ask for their letter from them before they can open a account. They confirmed that some companies does not follow that protocol. (LIKE CELLC, because if they did I would not have been in this situation). Tonight I received a notification that money was deducted from my bank account by Cell C. I called to find out what is going on, they confirmed that I have an open contact with them and there is no record or notes of me confirming that it is not me and that they should stop it. Now I have to go to the police station and get an Affidavit and then I must send it to them and only then can they stop my contact THAT I DID NOT SIGN FOR AND TOLD THEM THEY MUST STOP IT and refund me . The lady told me she will in the meantime freeze the contract but cannot confirm that in writing. I do not have time to go to the police station. Why must I go trough this when I confirmed that it was not me opening the contract last week Wednesday!!!!!!!!!!!! I really do not feel supported by Cell C in this scenario!