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Clinton A

1 reviews | Active since Mar 2022

28 Mar 2022, 08:55

Very Upset Cell C Customer

Every 3months my home Fibre account gets cut due to THERE SYSTEM ERROR.

Takes them up to 7days to re open account for there error.

Also at the same time they decide to debit my account on a contract that has ended and the best part they decided to increase the amount by double.

0
Replies (21)
Cell C
Cell C's reply28 Mar 2022, 12:16
Official
Good day Clinton

Thank you for getting in touch.

We have received your review regarding the billing of your C-Fibre line.

We will investigate and contact you for assistance.

^NZ

Best regards,

CA
Clinton A's update28 Mar 2022, 12:18
Reviewer Update
Please contact me on this number *** urgently
Cell C
Cell C's reply28 Mar 2022, 13:25
Official
That is the contact number we have.

We will be in touch.
 

^NZ

Best regards,

CA
Clinton A's update28 Mar 2022, 13:52
Reviewer Update
Why is it taking so long for a call?
CA
Clinton A's update28 Mar 2022, 13:55
Reviewer Update
What i don't understand is that clearly your ticket number will explain the whole situation. I again had to start from the beginning explaining the Whole situation from the start. I was on an hour call yesterday morning. I had to call again this morning to follow up. Again explain from the start. Someone called me an hour ago saying that they not aware of reconnecting.

Still waiting......... This is uncalled for.
CA
Clinton A's update28 Mar 2022, 14:30
Reviewer Update
Still waiting
CA
Clinton A's update28 Mar 2022, 15:14
Reviewer Update
Still waiting
CA
Clinton A's update28 Mar 2022, 15:54
Reviewer Update
Is anyone ever going to get back to me. I need my account to be fixed asap. Not waiting another day again.
Cell C
Cell C's reply28 Mar 2022, 17:14
Official
Hi Clinton

You will be contacted within 24 working hours.

^SM

Best regards,

CA
Clinton A's update28 Mar 2022, 18:58
Reviewer Update
Its 6:46 I again had to call CELLC had a 35min call with A NEW agent her name is Gugu Mthetwa Again had to explain the whole situation from the start. She had confirmed that Thobeka Mngadi & Tshegofatso Bantsijang did not do anything and Gugu only now this evening had referred this to RETENTIONS.

No one has called me as CellC has promised in the above replies. I had to make several calls myself not once has anyone called me today from CELLC.

I WANT THIS TO BE SORTED OUT!!!!!!!!!
Cell C
Cell C's reply29 Mar 2022, 06:17
Official
Hi Clinton

We have requested that you be contacted today. 

^NZ

Best regards,

CA
Clinton A's update29 Mar 2022, 08:11
Reviewer Update
Contacted today as all your replies said. I want to be contacted within the next 15mins
CA
Clinton A's update29 Mar 2022, 09:12
Reviewer Update
Still waiting
CA
Clinton A's update29 Mar 2022, 09:51
Reviewer Update
It is Day 3 without no wifi. We run a business and had to purchase data in order for business to go on. I need a discount or some sort of reimbur*****t for your negligence. I need answers.
CA
Clinton A's update29 Mar 2022, 10:40
Reviewer Update
I don't believe this. Still no replies or calls from Cell C
Cell C
Cell C's reply29 Mar 2022, 12:29
Official
Thank you for taking our call.

^NZ

Best regards,

CA
Clinton A's update30 Mar 2022, 10:54
Reviewer Update
Day 4 and still no WiFi. No feedback for the morning.
CA
Clinton A's update30 Mar 2022, 12:42
Reviewer Update
12:42 No response from Cell c.
CA
Clinton A's update05 Apr 2022, 12:21
Reviewer Update
After Cell C has corrected the error switched our line back on after 5 days we get a call today stating we are in arrears so clearly there's no communication. I need someone to contact me urgently.
CA
Clinton A's update13 Apr 2022, 11:32
Reviewer Update
Cell C is just the worst 3 weeks later we receive a call that we stilk in arrears and the line will be cut. When they supposedly fixed the system error. Once again i get a call that my account in arrears.
CA
Clinton A's update29 Apr 2022, 08:27
Reviewer Update
And once again my line is cut. Cell C just the worst. Cancelling my contract.