SN
Shirwin N
1 reviews | Active since Feb 2022
19 Jan 2023, 08:53
Very upset and anoid. Customer
Worst network ever. My contract finished and I paid all fees. But had to fight and argue for 3 months to get it done. Now after settling all the amounts they gave, even more then what I was suppose to I am asking for a Paid up letter. Now they telling me that I mudt pay another R70 after confirming probable 10 times that there will be no additional fees. I am past boiling point. It is so easy to get a contract but the haddles of ending 1 is too mush. Can someone provide me with the ombudsman details as I am not paying a sent further. Why must we go to these extreme lenngths to get a simple problem resolved. Now its not so simple anymore.
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Replies (3)SN
Shirwin N's updateReviewer Update
19 Jan 2023, 11:43No I settled the last debit order and I specifically asked if there would be any aditional fees. They said no. Because I was disputing the last debit order as I was told that all was paid and then you deducted another debit order. I even spoke to your media department and I phoned the customer care befor I made the last payment and they said it is only the 1 instalment which I was not told previously I would have to pay. This has been going on for 3 months and I could not get proper feedback from cell c. Hence this is probable the 10th time I had to resort to hello peter in order to get any type of solution.
I do not owe cell c anything.
3 times I had to pay because your consultant dont give the correct info.
You caused me almost R1000 in ba k charges alone because of staff not giving the right information.
I want this matter closed.
If you cant then give me the email and number of your ombudsman so I can take the matter further.
I have never had such ****py service in my life and will not recomend cell c to anyone.
I do not owe cell c anything.
3 times I had to pay because your consultant dont give the correct info.
You caused me almost R1000 in ba k charges alone because of staff not giving the right information.
I want this matter closed.
If you cant then give me the email and number of your ombudsman so I can take the matter further.
I have never had such ****py service in my life and will not recomend cell c to anyone.
SN
Shirwin N's update19 Jan 2023, 11:43
Reviewer Update
No I settled the last debit order and I specifically asked if there would be any aditional fees. They said no. Because I was disputing the last debit order as I was told that all was paid and then you deducted another debit order. I even spoke to your media department and I phoned the customer care befor I made the last payment and they said it is only the 1 instalment which I was not told previously I would have to pay. This has been going on for 3 months and I could not get proper feedback from cell c. Hence this is probable the 10th time I had to resort to hello peter in order to get any type of solution.
I do not owe cell c anything.
3 times I had to pay because your consultant dont give the correct info.
You caused me almost R1000 in ba k charges alone because of staff not giving the right information.
I want this matter closed.
If you cant then give me the email and number of your ombudsman so I can take the matter further.
I have never had such ****py service in my life and will not recomend cell c to anyone.
I do not owe cell c anything.
3 times I had to pay because your consultant dont give the correct info.
You caused me almost R1000 in ba k charges alone because of staff not giving the right information.
I want this matter closed.
If you cant then give me the email and number of your ombudsman so I can take the matter further.
I have never had such ****py service in my life and will not recomend cell c to anyone.
SN
Shirwin N's updateReviewer Update
19 Jan 2023, 12:51You not answering my request.
Give me the number and email of the ombudsman.
I will take the matter further with him or her.
You won't be able to assist.
I am not paying a cent further.
Give me the number and email of the ombudsman.
I will take the matter further with him or her.
You won't be able to assist.
I am not paying a cent further.
SN
Shirwin N's update19 Jan 2023, 12:51
Reviewer Update
You not answering my request.
Give me the number and email of the ombudsman.
I will take the matter further with him or her.
You won't be able to assist.
I am not paying a cent further.
Give me the number and email of the ombudsman.
I will take the matter further with him or her.
You won't be able to assist.
I am not paying a cent further.
Cell C's replyOfficial
19 Jan 2023, 12:59Kindly find link below for ICASA contact information:
https://www.icasa.org.za/pages/consumer-complaints-procedure
Regards
^TM
https://www.icasa.org.za/pages/consumer-complaints-procedure
Regards
^TM
Cell C's reply19 Jan 2023, 12:59
Official
Kindly find link below for ICASA contact information:
https://www.icasa.org.za/pages/consumer-complaints-procedure
Regards
^TM
https://www.icasa.org.za/pages/consumer-complaints-procedure
Regards
^TM