VERY UNSATISFIED CUSTOMER

Item: Cell C
Rating: 1
Author: Christelene L

I’ve been having an ongoing issue with cell c which started about 2 years ago when my contract sim was deactivated yet I’ve been paying monthly installments . I made numerous visits to cell c in cavendish square Cape Town and spent hours, days on the phone (every single time I had to explain myself from scratch). Up until today I have not received any solution yet I now owe cell c 8k which I refused to pay as I was paying for a service I wasn’t able to use and no one could get my SIM card to work again . I am still very unsatisfied and still want this sorted as I now have a bad credit score because of cell c’a negligence and no interest of helping me resolve this .

Helpful (0)

Replies (3)

Cell C's replyOfficial

04 Jul 2019, 07:13

Good morning
We will look into the matter and revert back to you.

Apologies for the inconvenience caused.

Regards
DA

Cell C's reply04 Jul 2019, 07:13

Official

Good morning
We will look into the matter and revert back to you.

Apologies for the inconvenience caused.

Regards
DA

Christelene L's updateReviewer Update

02 Jul 2020, 22:28

Are you still looking into the matter after a year because no one got back to me.

Christelene L's update02 Jul 2020, 22:28

Reviewer Update

Are you still looking into the matter after a year because no one got back to me.

Christelene L's updateReviewer Update

07 Oct 2020, 16:06

@Cell C, do you realize because of you my credit rating has decreased drastically and its taken me almost 3 years to rebuild it!!!! disgraceful that no one ever got back to me

Christelene L's update07 Oct 2020, 16:06

Reviewer Update

@Cell C, do you realize because of you my credit rating has decreased drastically and its taken me almost 3 years to rebuild it!!!! disgraceful that no one ever got back to me