Very unprofessional practice from Cell C

On 18 Aug I lost my phone (Samsung Note II), immediately I went to the nearest Cell C store (Cavendish Mall Centre) and asked for my SIM card to be block, do SIM swop and also app**** for my phone to be blacklisted ! After submitting the requited forms with my ID and proof of residency, I've been informed that everything is in order and I shall receive the blacklisting code (ITC) within 24-48 hrs. We did noticed though that my SIM card was registered under another name (not mine) but because the ID number and other info were mine they said its OK. On 20 Aug as I didn't received any sms, I went back to the store and they told me a mistake has happened and they sent the forms to a wrong email address. Next day I phoned them and one of the guys said that they forgot to email a copy of my ID? I had to drive before closing time and gave a copy of my ID. On 25 Aug went there and they told me they can't blacklist the phone due to the fact that the RICA name didn't match my name. I had to explain to them that such mistake was CellC as they knew about this from the day 1 of the incidence. They kept asking for an affidavit and proof of residency then said OK.Nothing till now ***