1 reviews | Active since Apr 2022
Very unhappy & upset Cell C customer
Last year August 2021, I visited my nearest store because of calls not coming through on my device. I also then confirmed with the sales person that 2 of my contracts is coming to an end soon & I will continue on a month to month basis until I decide whether I'm going to take out a new 2 year contract & device. He suggested othere month to month options that was according him value for money until I'm ready for a new 2 year contract so I took it. When I went to Cell C in January 2022 for a new 2 year contact & device I was told that I have a new 2 year contract & can only get out of it only the end February. I told sales person nr 2 that this is not what sales person nr 1 expaained to me with my first visit. I went back to Cell C today 2 April 2022 and saw sales person nr 1 again to upgrade 1 of my devices since end February has passed now, only to be told that Cell C has now changed there T&C's and to get out of the current "contract", I must pay a cancellation fee. I am very unhappy & upset about this. Apparently a lot of others are too according sales person nr 1 and 1 of the regional managers is taking this up with Cell C but he doesn't have any idea when they will have this issue resolved.
