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Sharne S

1 reviews | Active since Jun 2015

12 Jun 2015, 10:37

VERY UNHAPPY!! DISGUSTED IN SERVICE

I took out a contract about 2years ago, was put on the wrong contract, I called and was told they'd call me back. never received a call, email, letter, sms or any kind of communication.<br> <br> I called in for an upgrade on one of my contracts and was told I was handed over and my number was recycled. this all done without my knowing or any communication.<br> <br> an agreement was made last year to pay the usage for the month, which I did and the rest will be credited.<br> I did my part and paid it, and CELL C HAS NOT KEPT THIER WORD!!<br> <br> I AM STILL THE ONE HAVING TO PHONE AND BEING PUT ON HOLD FOR 5MINS IF NOT LONGER OR TOLD PHONE THIS ONE, PHONE THAT ONE. NO ONE IS WILLING TO HELP ME!!<br> <br> IT'S BEEN A YEAR SINCE PAYMENT WAS MADE AND STILL NO HELP.<br> I WILL NEVER TAKE OUT ANOTHER CONTRACT OR RECOMEND ANYONE TO TAKE OUT A CELL C CONTRACT!! <br> <br> VERY FRUSTRATED!!

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Replies (1)
Cell C
Cell C's reply12 Jun 2015, 10:48
Official
Hello Sharnenay,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN