Very unhappy Customer ( Upgrade & Sim Swop *****)

On the 31st of January 2015 I noticed that my phone had no signal and I called the cell c on 084 140.The consultant told me that a sim swop was done on my number *** and advised me to contact the ***** line number ***.I called the ***** line and spoke to Babalwa,She checked on their system and confirmed that a sim-swop was done and told me that she will escalate the matter to the Forensic Department and they will investigate the and call me back. I waited for a week because my phone has been blocked. I contacted the ***** number and I was told to go to a cell c store to verify my details and should bring my ID and proof of address.I went to the on the 12/02/2015 and Ronald was the assisted me.He asked me if I did a an upgrade recently and I told him No and he showed me when it was done and by whom.The upgrade was done by Kivash Naiker on the 02/02/ 2015. I told Ronald that I did not do the swim swop and the upgrade and he then called the 084 145 and spoke to a team leader Nirvan Ramsuraj and she told me that I should send her an affidavit and a copy of my ID. I old her i will not do it because I was upset and frustrated but I did send it. I am still waiting.....