JB
Jacky B
1 reviews | Active since Jan 2015
31 Dec 2019, 11:47
Very unhappy client.
Cell c does not want to assist with black listing my phone. I went to their cell c store in Brigh****er commons as instructed by the agent and they could not assist as I am on prepaid and apparently my number was not registered . My insurance cannot payout as the phone is not black listed. someone out there is using phone because cell c says I failed their security questions. I explained to them that this was not my main number, I have the receipt to prove that I bought the phone , I have the IMEI number however they still refuse to assist. this has been the worst service ever especially as a new client to them. should I take this matter to ICASA before I get assisted?
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
01 Jan 2020, 08:37Good Morning Jacky
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We do apologize as this was not the case in your query.
Please check your emails as we have sent you a blacklisting form that you need to fill in and send back to us.
Once we get the filled form back, our team will be able to assist.
^NS
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We do apologize as this was not the case in your query.
Please check your emails as we have sent you a blacklisting form that you need to fill in and send back to us.
Once we get the filled form back, our team will be able to assist.
^NS
Cell C's reply01 Jan 2020, 08:37
Official
Good Morning Jacky
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We do apologize as this was not the case in your query.
Please check your emails as we have sent you a blacklisting form that you need to fill in and send back to us.
Once we get the filled form back, our team will be able to assist.
^NS
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We do apologize as this was not the case in your query.
Please check your emails as we have sent you a blacklisting form that you need to fill in and send back to us.
Once we get the filled form back, our team will be able to assist.
^NS