Very unhappy CELL C client.
I have had a contract with Cell C for over 6 years now. I have always had great service. HOWEVER..... I recently downgraded. But every month being charged for the old contrcontract. Its snowballing and all the agents I speak to seem to get irratated with me. Both my lines have now been suspended. I pay my new contract amount every month faithfully. This is crazy. Very unhappy CELL C client
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
14 Sept 2021, 13:47Good afternoon. There are no arrears. It's a billing error on CELL C side. I have a case for this dispute. I have explained the error to more than 4 customer service agents. I am very disappointed in the turnaround time. How are unemployed people meant to try find work if we cant even use our device to enable us?
If a manager... not a customer service agent can call me to resolve this matter it would be greatly appreciated.
If a manager... not a customer service agent can call me to resolve this matter it would be greatly appreciated.
's update14 Sept 2021, 13:47
Reviewer Update
Good afternoon. There are no arrears. It's a billing error on CELL C side. I have a case for this dispute. I have explained the error to more than 4 customer service agents. I am very disappointed in the turnaround time. How are unemployed people meant to try find work if we cant even use our device to enable us?
If a manager... not a customer service agent can call me to resolve this matter it would be greatly appreciated.
If a manager... not a customer service agent can call me to resolve this matter it would be greatly appreciated.
Cell C's replyOfficial
14 Sept 2021, 13:59Kindly respond via private reply with your ID number and advise what number we can use to reach you.
^YM
^YM
Cell C's reply14 Sept 2021, 13:59
Official
Kindly respond via private reply with your ID number and advise what number we can use to reach you.
^YM
^YM
's updateReviewer Update
16 Sept 2021, 06:42I was assured on the 14th September that a manager would contact me to resolve this matter..... I am still waiting....
HENCE THE BAD REVIEWS.
HENCE THE BAD REVIEWS.
's update16 Sept 2021, 06:42
Reviewer Update
I was assured on the 14th September that a manager would contact me to resolve this matter..... I am still waiting....
HENCE THE BAD REVIEWS.
HENCE THE BAD REVIEWS.