Very Slow Fibre Speeds
Dear CellC Fibre/ISP For the pass 3 weeks I have been experiencing very slow download speeds of around 1-3 Mbps. I sent a message on your FB Messenger whereby support contacted on Sunday 27 March 2022. Only to be told that that my VPN is slowing down my current download speed on my 50 Mbps line. I then hot spotted from my phone using the same VPN whereby my download speed was 26 Mbps. I have used the same ISP Link Africa for the past 6 months and never experienced such slow download speeds. Clearly something on Link Africa's side is slowing the download speed drastically.
This is rather frustrating, can I urgently be contacted or send out a technical to resolve the problem. I am still awaiting feedback from a call logged last Thursday 31 March 2022. If the slow download speeds persists I will have to be force to terminate services. Regards, Pranalen
Than you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will revert to you shortly.
^NT
Than you for contacting us.
Please accept our sincerest apologies as we follow up on this matter. We will revert to you shortly.
^NT
I am not satisfied with the responses I am getting regarding the very slow download speeds. Clear there is problem, hence the reason for writing this complaint. I have asked to contacted yesterday and nobody has contacted me. This is very disappointing.
Further investigations need to be conducted to establish the problem. Ridiculous!!!
I am not satisfied with the responses I am getting regarding the very slow download speeds. Clear there is problem, hence the reason for writing this complaint. I have asked to contacted yesterday and nobody has contacted me. This is very disappointing.
Further investigations need to be conducted to establish the problem. Ridiculous!!!