GG
Gerda G
1 reviews | Active since Jun 2024
24 Jun 2024, 12:32
VERY SAD AND FRUSTARTED CELL C CUSTOMER
I am a client of CellC for nearly 10 years. I asked them to downgrade my mobile broadband wifi from 1000gigs to a more affordable package. I am now having to be nearly R900 after the downgrade, as they have just done what they wanted, downgrading me to 50gigs but then with an open line, that i have not agreed to. I have been sending communicating via the cellc app, i have spoken to a total of 6 people now, and i am no further and finding a proper answer, solution or alternative person to speak to. How is it okay, paying over R3000 pm on wifi services, and this level of service delivery is being experienced. What do i do next
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Gerda G's updateReviewer Update
24 Jun 2024, 13:13I made a typing error in my original correspondence:
I am now having to pay nearly R900 MORE after the downgrade. My original bill use to average around R2900, and the bill for June is over R3400, as the consultants / technical department, has have just done what they wanted, downgrading me to 50gigs but then with an open line, that i have not agreed to.
I have been sending communicating via the cellc app, i have spoken to a total of 6 people now, and i am no further and finding a proper answer, solution or alternative person to speak to. How is it okay, paying over R3000 pm on wifi services, and this level of service delivery is being experienced. What do i do next?
I am now having to pay nearly R900 MORE after the downgrade. My original bill use to average around R2900, and the bill for June is over R3400, as the consultants / technical department, has have just done what they wanted, downgrading me to 50gigs but then with an open line, that i have not agreed to.
I have been sending communicating via the cellc app, i have spoken to a total of 6 people now, and i am no further and finding a proper answer, solution or alternative person to speak to. How is it okay, paying over R3000 pm on wifi services, and this level of service delivery is being experienced. What do i do next?
GG
Gerda G's update24 Jun 2024, 13:13
Reviewer Update
I made a typing error in my original correspondence:
I am now having to pay nearly R900 MORE after the downgrade. My original bill use to average around R2900, and the bill for June is over R3400, as the consultants / technical department, has have just done what they wanted, downgrading me to 50gigs but then with an open line, that i have not agreed to.
I have been sending communicating via the cellc app, i have spoken to a total of 6 people now, and i am no further and finding a proper answer, solution or alternative person to speak to. How is it okay, paying over R3000 pm on wifi services, and this level of service delivery is being experienced. What do i do next?
I am now having to pay nearly R900 MORE after the downgrade. My original bill use to average around R2900, and the bill for June is over R3400, as the consultants / technical department, has have just done what they wanted, downgrading me to 50gigs but then with an open line, that i have not agreed to.
I have been sending communicating via the cellc app, i have spoken to a total of 6 people now, and i am no further and finding a proper answer, solution or alternative person to speak to. How is it okay, paying over R3000 pm on wifi services, and this level of service delivery is being experienced. What do i do next?