Very rude, disgruntled and unprofessional customer care agents.

Item: Cell C
Rating: 1
Author: blaiseerik B

Hi There,

So i bought a new phone and wanted to CHANGE my sim from Micro to Nano, how easy could this be.

I bought the new sim, called customer service for a sim swap and received the most shocking conversation of my entire life.

Can't believe i have been spending money on company with people (customer care agents) without an atom of respect for others. Immediately they pick up the phone, you can tell they are ready for battle.

Anyways i provided them correct answers to all the "security" questions asked yet i was told they were incorrect.

I have had my sim card for over 5 years and just want to change to a Nano card, can someone please assist.

Thanks

Helpful (0)

Replies (1)

Cell C's replyOfficial

01 Nov 2018, 15:23

Good afternoon Emmanuel

We apologize for the manner in which this matter was handled. This will be addressed with the customer care management team to have this kind of behavior rectified.

A security check is mandatory and if the customers' answers do not match the information on the system then the consultant cannot assist.

We will get one of our team members to assist.

Regards
Cell C | PN

Cell C's reply01 Nov 2018, 15:23

Official

Good afternoon Emmanuel

We apologize for the manner in which this matter was handled. This will be addressed with the customer care management team to have this kind of behavior rectified.