1 reviews | Active since Sept 2015
VERY RUDE AGENTS AND PROFFESINAL *****!
YESTERDAY I WAS PHONING THE CELL C CALL CENTRE, WANTED TO ENQUIRE ABOUT OUTSTANDING FEEDBACK ON THE QUERRIES I'VE MADE. AND GUESS WHAT HAPPENED? TJOOO! THE FIRST AGENT I SPOKE TO WAS NOT HELPFUL AT ALL AND I HAD TO ASK FOR A TEAM LEADER HE TRANSFED ME TO A GUY CALLED AMU. THAT AMU GUY DOESNT SEEM LIKE HE KNOWS HIS WORK, HE WAS ALSO RUDE TO SUCH AN EXTENT THAT HE DROPPED THE PHONE ON ME. I PHONED AGAIN AND ASKED FOR HIM AND I WAS TOLD THAT HE KNOCKED OFF AFTER 5 MINUTES I PHONED AND ASKED FOR HIM AGAIN THE AGENT SAID HIS ON ANOTHER CALL I MUST HIM SOME OTHER TIME. WASNT THIS PERSON OFF DUTY? I THEN PHONED AFTER FEW MINUTES AND I SPOKE TO A GUY BY THE NAME LEAM, HEYI! HE DID'NT EVEN GAVE ME A CHANCE HE CHOPPED ME RIGHT AWAY AND HUNG UP ON ME. <br> <br> NOW TELL ME WHAT KIND OF SERVICE IS THAT? IF I WON'T BE ASSISTED BY THESE PEOPLE WHO ARE PAID TO RENDER A SERVICE WHERE ELSE WILL I GET HELP FROM? AND REMEMBER MY PROBLEM HAS NOT BEEEN SOLVED SINCE JUNE. I'M REALLY DONE WITH CELL C, I WON'T BE ILTREATED BE CALL CENTRE AGENTS JUST LIKE THAT AS IF CELL C IS THE ONLY NETWORK PROVIDER IN SA. INFACT THEY ARE #1 BAD SERVICE PROVIDERS. THIS CONTRACT MUST BE BE CANCELLED WITH IMMEDIATE EFFECT.NXAAA
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
