TW
TJ W
1 reviews | Active since Feb 2018
03 Jun 2026, 11:58
Very poor service - sad state of affairs.
Reported an issue with my cell c voicemail over 2 weeks ago. The case was escalated (***) yet no one has assisted after that. I called back twice and all they can say is that the case was escalated. Very poor uniformed service. Expected to pay thousands yet Cell C cant resolve issues and thus leaves no option but to write bad reviews to hopefully get a response. (Cell C client for over 20 Years, multiple contracts)
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 Jun 2026, 12:11Hi TJ,
Thank you for bringing this to our attention.
We sincerely apologise for the delay and the frustration this has caused.
We completely understand your concern, especially given the length of time this voicemail issue has remained unresolved despite the case being escalated. This is not the level of service we aim to provide, particularly to long-standing customers.
Please be assured that your case has been noted for urgent follow-up, and we will escalate it further to ensure it receives the necessary attention from the relevant technical team.
We appreciate your patience and loyalty over the years, and we are committed to ensuring this matter is resolved as soon as possible. You will receive feedback once there is an update on your case.
Regards,
Cell C | ZM
Thank you for bringing this to our attention.
We sincerely apologise for the delay and the frustration this has caused.
We completely understand your concern, especially given the length of time this voicemail issue has remained unresolved despite the case being escalated. This is not the level of service we aim to provide, particularly to long-standing customers.
Please be assured that your case has been noted for urgent follow-up, and we will escalate it further to ensure it receives the necessary attention from the relevant technical team.
We appreciate your patience and loyalty over the years, and we are committed to ensuring this matter is resolved as soon as possible. You will receive feedback once there is an update on your case.
Regards,
Cell C | ZM
Cell C's reply03 Jun 2026, 12:11
Official
Hi TJ,
Thank you for bringing this to our attention.
We sincerely apologise for the delay and the frustration this has caused.
We completely understand your concern, especially given the length of time this voicemail issue has remained unresolved despite the case being escalated. This is not the level of service we aim to provide, particularly to long-standing customers.
Please be assured that your case has been noted for urgent follow-up, and we will escalate it further to ensure it receives the necessary attention from the relevant technical team.
We appreciate your patience and loyalty over the years, and we are committed to ensuring this matter is resolved as soon as possible. You will receive feedback once there is an update on your case.
Regards,
Cell C | ZM
Thank you for bringing this to our attention.
We sincerely apologise for the delay and the frustration this has caused.
We completely understand your concern, especially given the length of time this voicemail issue has remained unresolved despite the case being escalated. This is not the level of service we aim to provide, particularly to long-standing customers.
Please be assured that your case has been noted for urgent follow-up, and we will escalate it further to ensure it receives the necessary attention from the relevant technical team.
We appreciate your patience and loyalty over the years, and we are committed to ensuring this matter is resolved as soon as possible. You will receive feedback once there is an update on your case.
Regards,
Cell C | ZM
TW
TJ W's updateReviewer Update
17 Jun 2026, 11:46Good day - another 8 days and still no contact or resolution.
TW
TJ W's update17 Jun 2026, 11:46
Reviewer Update
Good day - another 8 days and still no contact or resolution.