Very poor service from CellC

<p>I received my Blackberry Privfrom Cell C on the 26th of October 2016. The port between Vodacom and Cell C only occured on the 31st of October 2016. so I only started using the Blackberry Priv on the 31st of October 2016.</p> <p> </p> <p>On the 4th of November 2016 I informed Cell C that the phone freezes and that the screen is loose on the left hand side.</p> <p>After that several emails was sent to Cell C and a complained was also lodged on Hello Peter.</p> <p> </p> <p>Only on the 2nd of December 2016 I received a phone call from Cell C requesting all the emails that was sent to Cell C.</p> <p>Same was sent to Cell C again on the same day.</p> <p> </p> <p>Cell C requested me on the 9th of December 2016 to take the phone to the closest branch to be sent for assessment and repairs.</p> <p>I took the phone in on the 11th of December 2016. According to the consultant it would take 5days for the phone to be returned.</p> <p> </p> <p>A week later I enquired on the progress and was informed that a reference number will be sent to me. I could no longer struggled without a phone and had to go an buy myself another phone.</p> <p> </p> <p>On the 22nd of December I received an sms that the phone is ready for collection at the branch. No assessor contacted me during the repair period</p> <p> </p> <p>According to the report there was nothing wrong with the phone when collecting it on the 23rd of December 2016.</p> <p> </p> <p>Due to the December holiday I only started using the phone again on the 2nd of January 2017. The phone was even worse. I could not even access any contacts, so I again took the phone back on the 6th of January 2017. I only received an sms with refernce number from Cell C on the 13th of January 2017. Again a week later.</p> <p> </p> <p>How can I pay a monthly premium for a phone since November 2016 but was in fact only able to use it for 41 days in total? How can I pay for a phone but have to buy another phone just to be connected.</p> <p> </p> <p>I am so unhappy with CellC's assistance in this regard.</p>