lS
loyiso S

1 reviews | Active since Apr 2017

09 Sept 2020, 13:51

VERY POOR SERVICE from cell c

Very poor service from Cell C after signing 5 contracts with. I received a call from Thuthukani Mabizela on the 20 August about my contracts that are due. We agreed to upgrade 100G to 200 and hold on with the phone upgrade. Comes monthend of August instead of getting 10G from one of the contracts i only recieved 500M. I called in asking whats going on and they said my number has been migrated by Thuthukani. Bear in mind this contract is for my brother for his studies/research. Now i have to buy additional data for changes i dont know. Went to the store and they are useless. Ive been trying the call center since monthend, spoke to Zama, Sthembile, Nobuhle, Store manager in Cape Town Cape Gate they all couldn't help. Sent the mails to their back office no luck. It is DISAPPOINTING.

0
Replies (2)
Cell C
Cell C's reply09 Sept 2020, 14:39
Official
Good day Loyiso Sityana 

Thank you for contacting Cell C. 

We have received your query regarding the packages that you have on your account. 

Our team will be in touch to assist. 

^MP 


Cell C
Cell C's reply14 Sept 2020, 17:56
Official
 Good day Loyiso Sityana 

Our team has been unable to reach you. Please reply privately with your alternative number of contact or advise of a suitable time.

^MM