LM
Letsota M

1 reviews | Active since May 2025

24 May 2025, 08:57

Very poor service

I wish there could be 0 rating for this business. Their call center is very poor. My contract with was supposed to come end in November 2024 and contacted them that I want to end it. They continued debiting my account despite giving them the month notice they wanted. My account was debited until February 2025 when I decided to stop the their debit order from my account. They immediately handed my account lawyers for the services that I'm no longer using. I paid the amount that the lawyers wanted Me to pay but now I only found that my credit score is affected due to them. I can't buy the house because of Cell C. I requested paid up letter several times now and I been told that it will sent to my email. Up until now I am still waiting for my paid up letter. I wish I could advise all customers to avoid Cell C.

0
Replies (1)
Cell C
Cell C's reply24 May 2025, 09:35
Official
Dear Letsota Mofolo,

Thank you for bringing this matter to our attention.

Please receive our sincerest apologies for the negative experience you have had with us thus far. We understand the importance of the matter and will ensure priority. We have escalated your query to our support team and one of our dedicated team members will contact you soon to assist. 

Regards,
Cell C | TN


Best regards,