VERY POOR Service - Cell C Fibre to the Home

Our wifi has been down since Sunday 01/11/2020 @ 15h00. We contacted the Cell C call center Fibre to the home and the agent promised the problem will be escalated to technicians at Vumatel who did the Fibre to home. I phoned again 2 hours later to follow up and was informed to send an email to support @cfibre.co.za however nothing happened and NOBODY came back to us!!! It is now Tuesday the 3rd of Nov and in the meantime my wife has sent approximately 4 emails and we made approximately 8 phone calls where we were told to hold on...(each call almost 30 mins) ... at the end of the day nothing has been done about our wifi which is still down....WE ARE EXTREMELY DISAPPOINTED IN CELL C FIBRE TO HOME & VUMATEL service and will NOT recommend them to anyone whatsoever. ABSOLUTELY DISGUSTING!!!