Very poor service and upgrade problems

On the 13th of December 2023, we app**** for an upgrade on 3 of our numbers, 1 just a package change and the other two a upgrade with handsets. I specifically asked for a double deal. The lady said that we can get the upgrade and she is doing the upgrade so long but the first debit order needs to go through before we can get our handsets, because we were on manual payment before. We recieved all the sms and emails to state that it's upgraded

The first debit order went off and I phone Cell c to find out when the handsets arrives. First they told me that there was no upgrade done, after the 10th phone call as the call keeps on dropping between departments, they realize that there was an upgrade done. The upgrade was actually a data upgrade and you dont get any handsets with it.

Ive asked them to reverse the upgrade and put me on the right package that I've asked. The lady says no problem and it will take 24 to 48 hours. I gave them 4 business work days and phoned again. Now the lady said that i must pay R500 and odd to reverse it because I'm in a cool down period and because I took to long to reverse it.

So i argue with her about it and state that it was Cell C faulty, they have putted me on the wrong package. After that, she states but now there was no upgrade done in Desember.

Apparently we can't get an upgrade again because there was already an upgrade done. The lady just putted the phone in my ear because she doesn't have the answers for me. They talk in circles and what they say doesn't add up by the wnd off the day.

I'm not a new customer by Cell C. I've been at them for many years, and that's the way they treat a customer. I will recommend no one to Cell c.

Another joke was that in the beginning of December, they have suspended our lines twice because we made a short payment of R1.65c. No, that was not a type error, for R1,65c, We made an extra R100 payment in store and then they suspender our lines just the following day again. All that they can say is, sorry, but they won't even give an upgrade. Pathetic.