NB
Nigel B
1 reviews | Active since May 2015
22 Jun 2019, 13:25
Very poor service and line speed!
Having placed my order in October last year, my service was finally installed on 7 June this year., although to be fair, this was due to delays on the part of SADV.
After installation they were quick to get me connected using my own modem and all seemed fine with the speeds being erratic, but mostly above 25mbps on a 50m circuit. They delivered their modem 13 days after installation!
The last 3 days the speed has dropped to 1mb or less, sometimes being unusably slow at less than 0.01mbps.
Despite several calls and emails to support nothing has changed.
I have personally followed up with SADV who have assured me that from their perspective the line quality is as near perfect as it can be.
What does it take to get Cell C to resolve this!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
24 Jun 2019, 07:14Good morning Nigel
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Cell C's reply24 Jun 2019, 07:14
Official
Good morning Nigel
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
NB
Nigel B's updateReviewer Update
26 Jun 2019, 11:12So the sad saga continues, only now it has spilled over into the billing as well.
After having been called on Monday morning (24th June) in response to my first message on Hellopeter and been assured that technical support would contact me - which they did not, the service miraculously started performing as expect on Monday afternoon. I did get a courtesy call on Monday from the new sales person who delivered my router. At that stage everything seemed ok.
Too good to last of course. This morning Wed 26th, back to 0.01mbps download. :-(
And on to the billing!
The deal I signed up for included the first 3 months free.
About 3 months ago, I received an invoice from Cell C for R0.00. This concerned me at the time since my service was not active, but the zero value invoice suggest that according to them its was. I contacted the sales person involved and he committed to resolving the issue. I left it there.
Another month, another invoice - again I reached out the the sales person - but not response. I found out later he had left the organization. And again - a third zero value invoice a month later.
Suffice to say, after the service actually having been activated on 7 June 2019, I was debited the full amount of the subscription just 19 days later.
Naturally I objected to this and logged a call. Still waiting to hear from them!
After having been called on Monday morning (24th June) in response to my first message on Hellopeter and been assured that technical support would contact me - which they did not, the service miraculously started performing as expect on Monday afternoon. I did get a courtesy call on Monday from the new sales person who delivered my router. At that stage everything seemed ok.
Too good to last of course. This morning Wed 26th, back to 0.01mbps download. :-(
And on to the billing!
The deal I signed up for included the first 3 months free.
About 3 months ago, I received an invoice from Cell C for R0.00. This concerned me at the time since my service was not active, but the zero value invoice suggest that according to them its was. I contacted the sales person involved and he committed to resolving the issue. I left it there.
Another month, another invoice - again I reached out the the sales person - but not response. I found out later he had left the organization. And again - a third zero value invoice a month later.
Suffice to say, after the service actually having been activated on 7 June 2019, I was debited the full amount of the subscription just 19 days later.
Naturally I objected to this and logged a call. Still waiting to hear from them!
NB
Nigel B's update26 Jun 2019, 11:12
Reviewer Update
So the sad saga continues, only now it has spilled over into the billing as well.
After having been called on Monday morning (24th June) in response to my first message on Hellopeter and been assured that technical support would contact me - which they did not, the service miraculously started performing as expect on Monday afternoon. I did get a courtesy call on Monday from the new sales person who delivered my router. At that stage everything seemed ok.
Too good to last of course. This morning Wed 26th, back to 0.01mbps download. :-(
And on to the billing!
The deal I signed up for included the first 3 months free.
About 3 months ago, I received an invoice from Cell C for R0.00. This concerned me at the time since my service was not active, but the zero value invoice suggest that according to them its was. I contacted the sales person involved and he committed to resolving the issue. I left it there.
Another month, another invoice - again I reached out the the sales person - but not response. I found out later he had left the organization. And again - a third zero value invoice a month later.
Suffice to say, after the service actually having been activated on 7 June 2019, I was debited the full amount of the subscription just 19 days later.
Naturally I objected to this and logged a call. Still waiting to hear from them!
After having been called on Monday morning (24th June) in response to my first message on Hellopeter and been assured that technical support would contact me - which they did not, the service miraculously started performing as expect on Monday afternoon. I did get a courtesy call on Monday from the new sales person who delivered my router. At that stage everything seemed ok.
Too good to last of course. This morning Wed 26th, back to 0.01mbps download. :-(
And on to the billing!
The deal I signed up for included the first 3 months free.
About 3 months ago, I received an invoice from Cell C for R0.00. This concerned me at the time since my service was not active, but the zero value invoice suggest that according to them its was. I contacted the sales person involved and he committed to resolving the issue. I left it there.
Another month, another invoice - again I reached out the the sales person - but not response. I found out later he had left the organization. And again - a third zero value invoice a month later.
Suffice to say, after the service actually having been activated on 7 June 2019, I was debited the full amount of the subscription just 19 days later.
Naturally I objected to this and logged a call. Still waiting to hear from them!