Very Poor Service

Despite overpaying Cell C on one of my contracts and being assured of a refund within 5-7 working days, it has now been three weeks. Despite numerous calls and follow-up emails, there has been no response or proper feedback. Every time I contact them, I receive inconsistent and unclear information. To add to my frustration, I woke up on January 4th to an unauthorized debit order of R333, well before my scheduled debit order date of the 20th. As a loyal customer for over a decade, I am deeply disappointed in the current level of service.