1 reviews | Active since Jul 2015
very poor service
CURRENTLY HAVE TWO CONTRACTS WITH CELLC.MY CONTRACT IS NOW DUE FOR AN UPGRADE .<br> I WENT TO CELLC NORTHGATE TO GET TWO NEW PHONES I WANTED THE SONY XPERIA Z3. <br> I HAD TO ORDER THE DEVICE I WAS TOLD THAT CELLC ONLY HAS STOCK OF THE COMPACT .<br> THE SALES PERSON ADVISED ME THAT IT COULD TAKE UP TO ONE OR TWO WEEKS.<br> I THEN CALLED AND I WAS TOLD THE HANDSET WAS AT THE STORE BUT THERE WAS ONLY ONE! (WHY DID I HAVE TO CALL WHEN MY CONTACT DETAILS WAS GIVEN TO THE STORE)SO I WENT TO THE STORE YESTERDAY .(AFTER THREE WEEKS OF WAITING )THE SALES PERSON BRINGS OUT A PHONE BUT IT'S A SONY XPERIA Z3.(WHICH I NOTICED ,HE DIDN'T EVEN KNOW IT WASN'T A COMPACT)<br> WHEN ASKED WHY WAS THAT DEVICE SENT TO THE STORE BECAUSE I WAS TOLD THAT CELLC DIDN'T HAVE STOCK OF IT THE SALES PERSON SAID HE DOESN'T KNOW .<br> (SO THIS MEANS THAT CELLC DOESN'T COMMUNICATE THEIR STORES ?)<br> THEREAFTER THE PHONE IMEI NUMBER WASN'T ON THE SYSTEM .<br> THE SALES PERSON DIDN'T EXPLAIN I JUST SAT THERE WAITING .<br> I SAID I WILL LIKE TO PUT THIS POOR SERVICE ON THE INTERNET ,HE REP****
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
