AS
Amanda S
1 reviews | Active since Jun 2022
03 Jun 2022, 12:00
Very Poor Service
CELL C Without prejudice
Sorry to say by your the worst service provider ever.
Please friends and family and fellow members if you are in need of a Cellular Service Provider. PLEASE DO NOT USE CELL C at all. PLEASE Support Vodacom or MTN OR even Telkom Avoid Cell C at all cost they double bill you add R70 per month onto your account for return payments but yet payments went through. You send emails to Customer Service and bank statement and it just don’t seem that they understand or got the qualification to sort out any kind of problem. I have been a loyal customer for 10 years and never had a problem until recently. They are just not bothered in assisting a customer. I will never go with Cell C again they are the worst service provider ever.
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Amanda S's updateReviewer Update
05 Jun 2022, 08:38Good day I have forwarded the bank statement all payments went through the bank and still you are taking extra money and a made 2 cash payments as well. I don’t think the people working with the account now what they are doing totally ***********
My statement was sent on the 18th May 2022
From: Amanda Schlebusch <***>
Date: 18 May 2022 at 09:09:51 SAST
To: ***
Cc: Amanda Schlebusch <***>
Subject: FW: Cell C Customer Service Case Number : ***
WITHOUT PREJUDICE Good morning Please find herewith attached Bank statements for proof of payments. Page 1 to 21 Page 2 – Debit order 31/05/2021 R199-43Page 3 – Debit order 30/06/2021 R148-99Page 4 – Debit order 31/07/2021 R148-99 Return credit 02/08/2021 R148-99Page 7 – Debit order 31/08/2021 R148-99Page 8 – Debit order 30/09/2021 R148-99Page 9 – Debit order 30/10/2021R148-99Page 12 – Debit order 31/12/2021 R297-99Page 13 – Debit order 31/01/2022 R298-99Page 17 – Debit order 30/04/2022 R219-99Page 19 – Payment to Cell C account 04/03/2022 R148-99Page 21 – Payment to Cell C account 08/04/2022 R148-99. Please check the above on the attached statements payment and debit orders that went through my account. Please credit all extra charges of R70-00 I have been a loyal customer off Cell C for more than 10 years and I never had any problems with my Account or Cell Cbut since last year there is always a problem. Await your urgent reply.
Amanda Schlebusch"If you need wisdom, ask our generous God, and He will give it to you.He will not rebuke you for asking.James 1:5 To: ***
Subject: Cell C Customer Service Case Number : ***
Dear Valued CustomerThank you for contacting Cell C. This is an automated response. Please do not reply to this email.We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email*** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***.For information on Wi-Fi Calling, please visitwww.cellc.co.za/wi-ficallingFor information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibreIf your query is *****-related, please call ***.You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):· View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service callThank you for your continued support.Kind regardsCell C Customer Service
My statement was sent on the 18th May 2022
From: Amanda Schlebusch <***>
Date: 18 May 2022 at 09:09:51 SAST
To: ***
Cc: Amanda Schlebusch <***>
Subject: FW: Cell C Customer Service Case Number : ***
WITHOUT PREJUDICE Good morning Please find herewith attached Bank statements for proof of payments. Page 1 to 21 Page 2 – Debit order 31/05/2021 R199-43Page 3 – Debit order 30/06/2021 R148-99Page 4 – Debit order 31/07/2021 R148-99 Return credit 02/08/2021 R148-99Page 7 – Debit order 31/08/2021 R148-99Page 8 – Debit order 30/09/2021 R148-99Page 9 – Debit order 30/10/2021R148-99Page 12 – Debit order 31/12/2021 R297-99Page 13 – Debit order 31/01/2022 R298-99Page 17 – Debit order 30/04/2022 R219-99Page 19 – Payment to Cell C account 04/03/2022 R148-99Page 21 – Payment to Cell C account 08/04/2022 R148-99. Please check the above on the attached statements payment and debit orders that went through my account. Please credit all extra charges of R70-00 I have been a loyal customer off Cell C for more than 10 years and I never had any problems with my Account or Cell Cbut since last year there is always a problem. Await your urgent reply.
Amanda Schlebusch"If you need wisdom, ask our generous God, and He will give it to you.He will not rebuke you for asking.James 1:5 To: ***
Subject: Cell C Customer Service Case Number : ***
Dear Valued CustomerThank you for contacting Cell C. This is an automated response. Please do not reply to this email.We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email*** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***.For information on Wi-Fi Calling, please visitwww.cellc.co.za/wi-ficallingFor information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibreIf your query is *****-related, please call ***.You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):· View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service callThank you for your continued support.Kind regardsCell C Customer Service
AS
Amanda S's update05 Jun 2022, 08:38
Reviewer Update
Good day I have forwarded the bank statement all payments went through the bank and still you are taking extra money and a made 2 cash payments as well. I don’t think the people working with the account now what they are doing totally ***********
My statement was sent on the 18th May 2022
From: Amanda Schlebusch <***>
Date: 18 May 2022 at 09:09:51 SAST
To: ***
Cc: Amanda Schlebusch <***>
Subject: FW: Cell C Customer Service Case Number : ***
WITHOUT PREJUDICE Good morning Please find herewith attached Bank statements for proof of payments. Page 1 to 21 Page 2 – Debit order 31/05/2021 R199-43Page 3 – Debit order 30/06/2021 R148-99Page 4 – Debit order 31/07/2021 R148-99 Return credit 02/08/2021 R148-99Page 7 – Debit order 31/08/2021 R148-99Page 8 – Debit order 30/09/2021 R148-99Page 9 – Debit order 30/10/2021R148-99Page 12 – Debit order 31/12/2021 R297-99Page 13 – Debit order 31/01/2022 R298-99Page 17 – Debit order 30/04/2022 R219-99Page 19 – Payment to Cell C account 04/03/2022 R148-99Page 21 – Payment to Cell C account 08/04/2022 R148-99. Please check the above on the attached statements payment and debit orders that went through my account. Please credit all extra charges of R70-00 I have been a loyal customer off Cell C for more than 10 years and I never had any problems with my Account or Cell Cbut since last year there is always a problem. Await your urgent reply.
Amanda Schlebusch"If you need wisdom, ask our generous God, and He will give it to you.He will not rebuke you for asking.James 1:5 To: ***
Subject: Cell C Customer Service Case Number : ***
Dear Valued CustomerThank you for contacting Cell C. This is an automated response. Please do not reply to this email.We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email*** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***.For information on Wi-Fi Calling, please visitwww.cellc.co.za/wi-ficallingFor information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibreIf your query is *****-related, please call ***.You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):· View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service callThank you for your continued support.Kind regardsCell C Customer Service
My statement was sent on the 18th May 2022
From: Amanda Schlebusch <***>
Date: 18 May 2022 at 09:09:51 SAST
To: ***
Cc: Amanda Schlebusch <***>
Subject: FW: Cell C Customer Service Case Number : ***
WITHOUT PREJUDICE Good morning Please find herewith attached Bank statements for proof of payments. Page 1 to 21 Page 2 – Debit order 31/05/2021 R199-43Page 3 – Debit order 30/06/2021 R148-99Page 4 – Debit order 31/07/2021 R148-99 Return credit 02/08/2021 R148-99Page 7 – Debit order 31/08/2021 R148-99Page 8 – Debit order 30/09/2021 R148-99Page 9 – Debit order 30/10/2021R148-99Page 12 – Debit order 31/12/2021 R297-99Page 13 – Debit order 31/01/2022 R298-99Page 17 – Debit order 30/04/2022 R219-99Page 19 – Payment to Cell C account 04/03/2022 R148-99Page 21 – Payment to Cell C account 08/04/2022 R148-99. Please check the above on the attached statements payment and debit orders that went through my account. Please credit all extra charges of R70-00 I have been a loyal customer off Cell C for more than 10 years and I never had any problems with my Account or Cell Cbut since last year there is always a problem. Await your urgent reply.
Amanda Schlebusch"If you need wisdom, ask our generous God, and He will give it to you.He will not rebuke you for asking.James 1:5 To: ***
Subject: Cell C Customer Service Case Number : ***
Dear Valued CustomerThank you for contacting Cell C. This is an automated response. Please do not reply to this email.We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email*** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to ***.For information on Wi-Fi Calling, please visitwww.cellc.co.za/wi-ficallingFor information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibreIf your query is *****-related, please call ***.You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):· View your usage and balance· Manage your bill limit· Pay your account using a credit card· View and manage your WASP services· View your contract upgrade date· Link and manage all your Cell C numbers from within one App· Request your previous months invoices, change your invoice date and update your bill's email address· Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up· Additional VAS and bundles in your account and deactivate recurring VAS· Activate and deactivate your Wi-Fi Calling for your convenience· Log a service callThank you for your continued support.Kind regardsCell C Customer Service