CG
Chantè Gainsford

1 reviews | Active since May 2017

29 May 2017, 09:42

Very poor service

<p>I only received my phone back last week Wednesday after the insurance called me and told me it was delivered at highveld mall cell c and alice signed for it. When i got there alicia had an attitude and said she did phone and no ine picked up. That broken phone number was confirted to me because i had no spare phone to use. No one phone me and everytime i phoned cell c highveld mall they told me the insurance didnt send any phone. Natasha from the insurance said they only phoned once and they wrote there no answer. I have two contracts with cell c and they couldn't think to phone on my other number or to look me up and see if there is a alternative number. When i first laid a complaint on hello peter, Moses from Cell C phoned and said with all the trouble i went to to get my phone fixed i will not be paying my acvount this month. Well i received my account and its scheduled to go of and all the pormises that was made to me are broken. So i was 3 months without a phone and each month i had to pay my account as if i had the luxury to use it. Cell c is so useless and no one know the correct number for cell c head office or a moses who phoned me!!</p>

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Replies (1)
Cell C
Cell C's reply29 May 2017, 09:49
Official

Hi Chantè

A follow up request has been sent to Moses and feedback will be provided. Do expect to hear from him.

We apologize for the inconvenience caused.

Regards
Cell C | PN