very poor service

On the morning of 14 November 2015, i woke up, trying to use my cellc service, but no luck, seems the simcard doesnt work anymore, I cant even make a call centre call from it at all. I you notice on your system I have upgraded not long ago, and on the day of the upgrade i received this simcard. Last week i sent an e-mail to ask about this, and only on thursday I got a call back from the the customer service, when they informed me I have to get another simcard that is not Rica'd. I could only get to a shop on saturday, I bought one, I called them back on saturday, and they informed me that i can do the OTP one to do a simswop, and that R50 will billed on my account. And I will not pay the R50 as I didnt damaged the card, as I hav not once even taken the simcard out of my phone. Today I got a call from customer service to do the escalated simswop, and your system keep saying I am answering this riduculous questions from 8 years ago incorrectly. <br> Unfortunately this space is not even enough to say exactly how I feel with this service. But to get my point, I am not going to pay my account at the end of this month, cause why must I pay for something that I can not use at all?