Very poor customer service from cell c

Good day I'm sending this feedback as I am going through a crisis with cell c.

I was unemployed for the month of june and July so I was not able to pay my contract but on the 28th of August I made the payments for june and July and they did not debit the the month of august and yet they terminated my contract although payments were made. I called them to follow up why this was done as I made payments and they did not not debit for august but they still terminated the contract. They advised me to make a cash payment which was done on the 3rd September and my problem is still not solved as yet. An agent from the legal department was suppose to be helping me her name is Priscilla I waited over a week and there was no response from her I sent her various emails and called for her many times but she did not call back. I then spoke to the manager Nerika who advised me that the supervisor Keith will help me going forward. Keith advised me that the problem will be sorted immediately but I'm still waiting for the problem to be resolved. They did not reactivate my contracts from the 3rd september when the August last payment was made to date. I am really disappointed with cell c as i have been a loyal customer from 2016.