Very poor customer service and service delivery

Customer service at C-surance is non-existant! First of all, getting through to a consultant at c-surance is a whole day mission. You hang on for at least half an hour at a time (which gets extended every time). If you eventually get thru after 5 or 6 attempts, you either get cut off, or the phone is put on the counter so that you can listen to the consultants conversations until you decided to hang up and try again. This has happened to me a few times! Unbelievable! On the 2 occasions i managed to get thru to a consultant, i was informed that cell c failed to submit all my documents! I dont have time to waste and to sit with my phone whole day! And then to sit and listen to consultants chatting while youre shouting to be heard! Ridiculous! Why Cell C is outsourcing to c-surance, i dont know. There is obviously a lack of communication between them, and on both sides customer service is severely lacking