Very poor customer service and a lot of incompetency of the staff.

I have been on a top up contract with Cell C and I upgraded my contract on the 31 July 2020. For some reason the agent who was doing my upgrade migrated my number to an "open line", which means I will not be able to top up if I run out of airtime or data and I will have to call them every time to add more airtime which will be an extra cost on my contract. I told the agent that I don't want that kind of package because it will be expensive for me. He then went to say that he will migrate me back to top up after he has finalised the upgrade. However this was not done. I have been calling their customer services ever since (over 2 months now) and the matter is still not resolved. I probably have spoken to about 20 different agents and none of them has assisted me. At times I would be transferred between 3/4 agents in one call and none of the would help me. I have been promised that someone would call me back but no one would actually call me and I would have to call them again. I have been promised by a few of them that the matter will be resolved and still today it's not resolved. The matter has probably been escalated like over 6 times but it's still not resolved even today. Which makes me wonder if the staff members and the management are even competent to carry out their duties. On the 30 Sept. another agent called me and at the end of the call she assured me that the my number was migrated back to top up. Only to find that is was not. I still can't load airtime or data. If I run out of either of the two, then tough luck for me, I can't make outgoing calls, I can't be on any social media or do anything. I can only receive calls and SMSes. Yesterday, I called them again and the agent couldn't assist me and she said she will escalate to her manager as the manager was unavailable to speak to me at the time of my call and that she will ensure that he will calls me before the end of the day yesterday. But did I receive a call from him, no. I am so unhappy with the treatment I have received from Cell C with regards to this matter. I regret staying with them. I should have moved to another service provider because even their network reception is poor. You can hardly have a complete call without any breaks in the line. I would definitely not recommend for anyone to use Cell C.