Very poor customer service

<p>Im the year we upgraded our contact at cell c we wanted a hauwei p9 but non of the stores in krugersdorp or randfontein had stock so the lady at key west convinced us to take the AG Ghost because of the lifetime warrantee and 24 hour swap out. So in the first few months we had to swap the phone 3 times because the speaker kept on breaking, in september 2016 the phone broke AGAIN so we phoned AG to do a swap out but the lady told us there was no stock and for the rest of september that was what they told us everytime we phoned. So we went to Cell C President Square in krugersdorp and spoke to Dillan van aswegen the store manager and he told us that AG is bankrupt so they wont give us a new phone, but he wil send them a letter and the phone so that they can credit us with the amount the phone is worth and we could get another phone(this was on the 3rd of October 2016) while in the store he took my email address and told me he wil quickly send me some documents to sign and send back to me so we waited for the email but never revieved it everytime I phone the store its one excuse after the other and he never gets back to me, the first email he sent me was on the 11th of November with another excuse that Cell C is struggling to get the money from AG and everytime after that when I phone or email Dillan there is an excuse then he says we are going to get a new phone then he tell us they are going to repair the AG. EVERYTIME WE GET AN EXCUSE WHEN I PHONE OR EMAIL OR HE IS OFF SICK OR IN A MEETING OR AT HEADOFFICE BUT NEVER COMES BACK TO ME. We couldnt wish our family a merry christmas or happy new year, we cant do bussiness so we lose money every day but still we have to pay R400 every month for a phone we dont have and a contract we cant use. Its the 7th of January 2017 and still we DONT have a phone and guess what happend when we went to the shop??? DILLAN WAS OFF SICK AND NO ONE ELS COULD HELP US, THE CALL CENTRE CANT EVEN HELP US THEY SAY WE MUST SORT IT OUT WITH DILLAN . THIS IS JUST VERY POOR SERVICE FROM CELL C AND IM VERY DISAPOINTED </p>