Very poor and frustrating Service

<p>Recently my wifes phone was lost. I purchased a SIM card from Cell C @ R1.00 and was told to call customer services to do SIM swop. This is where the train came off the rails. The original SIM was RICA in the name of my wifes ex (several years ago) whom we have no idea where he is or if he would even assist if we did. I understand that there are certain security questions that need to be answered but as she very seldom used the from exceopt for recieving SMS notifications from her bank we were unable to answer some of them such as the EXACT Dtae when she rechsarged the airtime and the personal details of he ex. I requested to talk to a supervisor (I think they just transfered me to another agent) and after waiting 10 minutes was told exactly the same despite my asking if they can not do a SIM swop just to cancel the SIM card to stop anyone from recieving her banking info.</p> <p>They were not even willing to listen and when asked which questions where answerd incorrect they said they dont know as the system just rejected the request.</p> <p>I will never use Cell C again</p>