LM
Louise M
1 reviews | Active since Apr 2013
08 Mar 2022, 06:11
VERY POOR AND DISAPPOINTING SERVICE!!!!!!!
I went to the local Cell C branch on 20 February to upgrade my contract. They did the paperwork but as they have NO stock of ANY Samsung devices they ordered one from another branch.
Up to today I have not received any phone as yet.
I phoned the sending branch and they confirmed that the device was collected by the courier on Thursday, 3 March, already. Every time I phone they tell me the courier has not delivered same as yet.
When I phoned customer service on 7 March to cancel my upgrade, so that i can go to another service provider, they said the system reflects that the device was delivered on Thursday, 3 March.
I need the number for the area or regional manager please.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Mar 2022, 10:21Hi Louise Maritz
Thank you for contacting Cell C.
Which device had you app**** for?
Regards
^MP
Thank you for contacting Cell C.
Which device had you app**** for?
Regards
^MP
Cell C's reply08 Mar 2022, 10:21
Official
Hi Louise Maritz
Thank you for contacting Cell C.
Which device had you app**** for?
Regards
^MP
Thank you for contacting Cell C.
Which device had you app**** for?
Regards
^MP
LM
Louise M's updateReviewer Update
08 Mar 2022, 11:06I app**** for the Samsung A52 - they could not get one anywhere.
We then changed it to the Samsung S21 but they could not get one either.
We then opted for the Samsung S20, which was ordered from Cell C Mall of the North.
I spoke to the Manager of the sending branch on Friday 4 March, who confirmed that the device was collected from them, by the courier, on Thursday, 3 March.
Up to now it is not in Middelburg - according to the Middelburg branch.
We then changed it to the Samsung S21 but they could not get one either.
We then opted for the Samsung S20, which was ordered from Cell C Mall of the North.
I spoke to the Manager of the sending branch on Friday 4 March, who confirmed that the device was collected from them, by the courier, on Thursday, 3 March.
Up to now it is not in Middelburg - according to the Middelburg branch.
LM
Louise M's update08 Mar 2022, 11:06
Reviewer Update
I app**** for the Samsung A52 - they could not get one anywhere.
We then changed it to the Samsung S21 but they could not get one either.
We then opted for the Samsung S20, which was ordered from Cell C Mall of the North.
I spoke to the Manager of the sending branch on Friday 4 March, who confirmed that the device was collected from them, by the courier, on Thursday, 3 March.
Up to now it is not in Middelburg - according to the Middelburg branch.
We then changed it to the Samsung S21 but they could not get one either.
We then opted for the Samsung S20, which was ordered from Cell C Mall of the North.
I spoke to the Manager of the sending branch on Friday 4 March, who confirmed that the device was collected from them, by the courier, on Thursday, 3 March.
Up to now it is not in Middelburg - according to the Middelburg branch.
LM
Louise M's updateReviewer Update
09 Mar 2022, 07:54I just want to thank the area manager of Cell C Mpumalanga, who assisted me yesterday.
She handled the matter very professionally and kept me informed the whole time.
You deserve a gold star! Thank you very much.
She handled the matter very professionally and kept me informed the whole time.
You deserve a gold star! Thank you very much.
LM
Louise M's update09 Mar 2022, 07:54
Reviewer Update
I just want to thank the area manager of Cell C Mpumalanga, who assisted me yesterday.
She handled the matter very professionally and kept me informed the whole time.
You deserve a gold star! Thank you very much.
She handled the matter very professionally and kept me informed the whole time.
You deserve a gold star! Thank you very much.