KM
Kgomotso M
1 reviews | Active since Apr 2025
01 Apr 2025, 09:23
Very Poor and appauling service from Cell C
Cell C is the worst service provider!
I have a contract with them that they have been debiting until they decided to stop in December of 2024. I have made several calls to their call center trying to establish the reason why they stopped debiting with no clear answer from them after being taken from this department to that. As a result, I am barred from making calls because I "OWE" Cell C!
In March alone I have called them two times with no success, only to be told that they have a "technical" issue. What technical issue stays unresolved from Jan up to March? Why must my services be cut if they issue is on your end? Why must I suffer because of your incompetency? I am now sitting with a useless device.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Apr 2025, 09:49Dear Kgomotso Machaka
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand your concerns regarding the recent issues with your account and the lack of clear communication.
To assist you further and investigate this matter, could you please send us your ID number via private message? This will help us to access your account details and resolve the issue as quickly as possible.
Kind regards,
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand your concerns regarding the recent issues with your account and the lack of clear communication.
To assist you further and investigate this matter, could you please send us your ID number via private message? This will help us to access your account details and resolve the issue as quickly as possible.
Kind regards,
Cell C | NT
Cell C's reply01 Apr 2025, 09:49
Official
Dear Kgomotso Machaka
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand your concerns regarding the recent issues with your account and the lack of clear communication.
To assist you further and investigate this matter, could you please send us your ID number via private message? This will help us to access your account details and resolve the issue as quickly as possible.
Kind regards,
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand your concerns regarding the recent issues with your account and the lack of clear communication.
To assist you further and investigate this matter, could you please send us your ID number via private message? This will help us to access your account details and resolve the issue as quickly as possible.
Kind regards,
Cell C | NT
KM
Kgomotso M's updateReviewer Update
18 Jun 2025, 17:06***
KM
Kgomotso M's update18 Jun 2025, 17:06
Reviewer Update
***
Cell C's replyOfficial
18 Jun 2025, 17:25Dear Kgomotso Machaka,
Thank you for confirming your contact number.
We’ve responded to your latest review, please refer. Our team will be in touch with you to assist further.
Kind regards,
Cell C | TM
Thank you for confirming your contact number.
We’ve responded to your latest review, please refer. Our team will be in touch with you to assist further.
Kind regards,
Cell C | TM
Cell C's reply18 Jun 2025, 17:25
Official
Dear Kgomotso Machaka,
Thank you for confirming your contact number.
We’ve responded to your latest review, please refer. Our team will be in touch with you to assist further.
Kind regards,
Cell C | TM
Thank you for confirming your contact number.
We’ve responded to your latest review, please refer. Our team will be in touch with you to assist further.
Kind regards,
Cell C | TM