VERY POOR after sales service!!!!!

Claimed against insurance for missing cellphone. After multiple calls (from customer) and holding on forever without being tended to or just being cut off I eventually got hold of consultant which informed me that it would take two days to block the phone and approximately three weeks to receive a new phone after informing them that it is urgent as the device is used for business purposes.<br> <br> The service provider is not at all interested in resolving this matter urgently as part of customer service (supposedly) and will ensure that this is delayed as long as possible