1 reviews | Active since Oct 2011

13 Aug 2016, 16:04

Very Irate with Cell C

<p>I called Cell C Direct on 02/08/2016 to upgrade my 2 contracts. I was convinced by the consultant to take the Huawei P9 lite as it was the latest. I was told that the handsets will be delivered to me within 3 to 5 days. Today is the 13th and still no delivery. I am extremely irate as i called Cell C customer service only to be told that there is no stock of the handsets. Why was I not told at the point of me doing the upgrades. I am now seriously considering cancelling and porting my numbers to a competitor. I have been a loyal client for the past 6 years with an average spend of R1000 per mth. It seems like Cell C does not care about their clients. Very Irate. Ahmed Peerbhai - ********** </p>

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Replies (1)
Cell C
Cell C's reply15 Aug 2016, 05:17
Official

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN