Very irate customer

i am highly ****ed off with cell c as i went for a upgrade yesterday to fourways mall and the attendant Elvis assisted me with the upgrade. as per Elvis the system shows ***** on my account and i have been asking about how did this come about. today (monday: 2/02/2015) was told to come in as my upgrade will be ready.<br> as i got there and handed the paper work in Elvis had told me that the status has not been changed. this is **** service from cell c head office as Elvis has been trying to assist with the issue. for Cell C been a big and growing network this is a **** up that will cause cell c to loose not only myself as a customer but others too. i wasted 2hrs of my work time at cell c when i should be getting m y upgrade. i want this **** to be sorted out immediately. else i spread news about the none epic **** service with the entire cell c enterprise.