Very irate and disappointed by the level of bad service and false information by agents

good day . my name is Thato Malunga. i am Cellc client for many years. i received a call for an upgrade . my phone was due for an upgrade in August 2021. June 2021 i received a call to upgrade which i did . upon sales i was told first premium will only be end of October when 1st contract ends and in 30 days i can call to add insurance if i still want. Today i realised insurance was added and debit order will be 30 July for R125 which to my surprise i have no idea why and why is insurance not going on with date of continuing contract. i called cell c this morning from 9:15am until now 10:44 been on the phone . i was been transferred from customer service , insurance , upgrade , accounts and no one knows who and why my dates were changed . to my surprise the debit order for the upgrade and insurance will not be in October 2021 but now in July . if i knew i would have not taken this phone. Now i wanted to cancel because its not my fault that agents were *********** i am told because phone is opened i missed cooling off period . Im so furious and in tears because no one can assist me , no one knows my debit date for upgrade instead i get rude consultants . I AM FEDUP AND I DONT WANT CELL PHONE ANYMORE ...because clearly we are being played and fooled and **** to.. i have took it upon myself to take this up with the ombudsmen because clearly cell c lies to their people so they can take up their products ..i asked to speak to managers instead rudely soo i am told i wont get help ..i DON NOT WANT THIS PHONE ANYMORE and i am going to port this number as i want nothing to do with cell c