1 reviews | Active since Sept 2015

08 Oct 2021, 08:43

Very Frustrated with Cell C

Item: Cell C
Rating: 1
Author: Cherise L

I make my payments on my three contracts via EFT each month. I have done this for years, without missing payments or with issues. I made my EFTs on the 23rd of September for my September bills. On Monday I received SMS's on two of my contracts saying I was in arrears. I phoned Cell C and sent through the proofs of payments. On Wednesday this hadn't been corrected, so I phoned again and sent through proof of payment to Collections Queries and Customer Service. Yesterday, I phoned again and messaged on the FB group and sent through the proof of payments AGAIN to a new address provided. I received an SMS on my one phone this morning saying this amount is still outstanding and my phone can be cut. I phoned AGAIN and sent through the proof of payment AGAIN. This is ridiculous. I paid on the 23rd of September. This is exactly the reason why I won't sign up for debit orders with Cell C.

Helpful (0)

Replies (8)

Cell C's replyOfficial

08 Oct 2021, 08:58

Hi Cherise

Thank you for contacting Cell C.

Please forward the proofs of payment to ***. Kindly ensure that you include the details of your query and your contact details.

Regards
^MP

Best regards,

Cell C's reply08 Oct 2021, 08:58

Official

Hi Cherise

Thank you for contacting Cell C.

Please forward the proofs of payment to ***. Kindly ensure that you include the details of your query and your contact details.

Regards
^MP

Best regards,

Cherise L's updateReviewer Update

08 Oct 2021, 09:23

I sent the proof of payment to *** yesterday and no feedback. I forwarded it again this morning after I phoned. Still no feedback.

Since Monday, I have sent the proof of payment to multiple email addresses and multiple times.

Every time I phone, all I am told is that this will be escalated but no one is actioning this. The turn around time to resolve queries is supposed to be up to 48 hours. The first time I queried this was Monday. Which makes this query 96 hours and still no resolution. What upsets me more is that this reflects negatively on my statement and credit history. When the fault sits with Cell C.

Cherise L's update08 Oct 2021, 09:23

Reviewer Update

Cell C's replyOfficial

08 Oct 2021, 09:44

Which email did you send the proofs of payment from?

^MP

Best regards,

Cell C's reply08 Oct 2021, 09:44

Official

Which email did you send the proofs of payment from?

^MP

Best regards,

Cherise L's updateReviewer Update

08 Oct 2021, 10:03

All of them were from ***

Cherise L's update08 Oct 2021, 10:03

Reviewer Update

All of them were from ***

Cell C's replyOfficial

08 Oct 2021, 10:51

It has been received and sent through for further assistance.

^MP

Best regards,

Cell C's reply08 Oct 2021, 10:51

Official

It has been received and sent through for further assistance.

^MP

Best regards,

Cherise L's updateReviewer Update

12 Oct 2021, 07:36

I was sent a message finally on Sunday, saying that the amount will be allocated, however, it is still reflecting as in arrears. I sent through the proof of payment Monday last week. Why is this taking so long?

Cherise L's update12 Oct 2021, 07:36

Reviewer Update

Cell C's replyOfficial

12 Oct 2021, 09:24

Hi Cherise

The payment is not yet allocated. We are following up.

^NT

Best regards,

Cell C's reply12 Oct 2021, 09:24

Official

Hi Cherise

The payment is not yet allocated. We are following up.

^NT

Best regards,

Cherise L's updateReviewer Update

12 Oct 2021, 10:42

I got an email from Cell C accounts this morning from a no reply email address saying this amount is in arrears and I am going to be cut if I don't make payment. I need this sorted ASAP.

Cherise L's update12 Oct 2021, 10:42

Reviewer Update

I got an email from Cell C accounts this morning from a no reply email address saying this amount is in arrears and I am going to be cut if I don't make payment. I need this sorted ASAP.